The Express or Quick Lube Service Advisor is responsible for building strong customer relationships in a quick and efficient manner. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on needed services, field live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Ensure that customers receive prompt, courteous, and effective service
Drive the sale of technicians' time to meet departments sales forecast
Establish and maintain a close relationship with the customer
Ensure customer has a positive dealership experience
As an Express Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as an Express Service Advisor: