The Express or Quick Lube Service Advisor is responsible for building strong
customer relationships in a quick and efficient manner. They greet and consult
customers on service needs, perform a thorough vehicle walk around inspection as
part of the write-up, sell and up sell services by emphasizing value, keep
customers updated on needed services, field live service calls, and take
ownership of the customers experience by carrying out those additional
assignments that allow the dealership to leave an impressionable experience with
the customer.
Ensure that customers receive
prompt, courteous, and effective service
- Greet customers and assist them with any inquiries they may have
- Perform vehicle walk around and documentation of customer concerns to enable
the Technician to properly service the vehicle.
Drive the sale of technicians' time
to meet departments sales forecast
- Consult with customer on applicable service specials.
- Prioritize required services, and be prepared to provide options upon
request.
Establish and maintain a close
relationship with the customer
- Keep customer informed on completion times, service expenses, and possible
changes.
- Remain involved with delivery of vehicle to customer upon completion to
assure all customer concerns can be addressed.
Ensure customer has a positive
dealership experience
- Provide concierge support for all owner inquiries, whether phone or in
person, to assure the customer does not get mishandled.
- Know the product well enough to answer characteristic and operational
questions regarding the customer's vehicle.
Job Requirements
